How to Create an Exception Customer Support System for Your Coaching Biz

Coach Sharon’s Customer Support System

  • Disorganized
  • Poor communication
  • I felt like a number
  • No personal contact

Coach Joe’s Customer Support System

  • acknowledgment of his new student
  • lists of forms needed before the first session
  • follow-up instructions
  • reminder of the first class date
  • Very organized
  • Great communication
  • I felt like each class was speaking directly to me
  • Highly recommended

How did Sharon and Joe’s approach to customer care differ? What were the results?

--

--

Business Strategist passionate about helping motivated entrepreneurs. KarenRepoli.com

Love podcasts or audiobooks? Learn on the go with our new app.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Karen Repoli

Karen Repoli

Business Strategist passionate about helping motivated entrepreneurs. KarenRepoli.com